Injury Management & Return to Work Programs

Our Solution

  • Urgent Injury Care Avoiding Long Wait Times in the Hospital System
  • Coordinated Return to Work Planning Reducing Lost Time
  • Multidisciplinary Approach for Successful Return to Work
  • Direct Billing Agreements with Insurers with Claim Acceptance
  • Dedicated Practitioners Who Get to Know Your Business & Staff

Workers Compensation Guide

Workers Compensation is a form of insurance payment to employees if they are injured at work or become sick due to their work. Workers Compensation can include payments to cover

Employees wages whilst they’re not fit for work.

Employees medical expenses and rehabilitation

  • Workers Compensation is governed by each state and territory individually, and each state and/or territory has a governing body to oversee the workers compensation system. Every employer must carry workers compensation insurance to cover their employees in the event of an accident, injury or work-related illness. It is also their responsibility to maintain a safe workplace for their employees. Sole Traders are not covered by standard workers compensation insurance and will need to make alternative arrangements to ensure they are protected. 
  • The workers compensation recovery process is overseen by a GP, what acts as the treatment coordinator, ensuring the patient receives the most appropriate treatment with the goal of returning them to work at full capacity in a timely manner. 

Workers Compensation Process Overview

  • A worker is injured at work and reports the incident to their employer on an incident report form 
  • The injured employee attends a general practitioner usually with their employer and a copy of the incident form, for initial treatment and the issuing of the initial certificate of capacity. At this stage any imaging or pathology required urgently is also arranged.  
  • The Employee and Employer fill out the relevant claim forms to lodge a worker’s compensation claim to the insurer. The employer will also lodge the initial certificate of capacity provided by the GP.  
  • The insurer will issue a letter of receipt for the claim information, this will include a case/claim number being assigned to the worker for the presenting injury. This is NOT an acceptance of liability, even though a claim number has been assigned. 
  • The worker should continue treatment of the injury throughout this 28-day period. The accounts should be either the employee themselves or the employer if an agreement has been made, rebates through Medicare should not be claimed at this time.  
  • The insurer has 28 days to investigate and respond to the claim in regard to liability. If accepted the worker and employer will be issued an acceptance of liability letter. A copy of this letter should be provided to the treating GP for their records.  
  • Once the claim is accepted the treating GP and Employer will continue to work with the Injured Employee to return them to full capacity employment as soon as possible.  
  • If the claim is rejected, any invoices paid by the employee may be reverted to Medicare for rebate.  

Corporate Agreements

WorkplaceDr will be looking into providing comprehensive care for Employers and their workforces. This will include agreeing to treat injured workers with priority as soon as possible after an injury is identified, this may include triaging injuries at the clinic as walk ins to avoid Emergency Department presentations.

Treatment Process

Injury Occurs & Treatment Begins

  • Injured Worker presents to a Clinic or via Telehealth for initial assessment and treatment, a Manager is also encouraged to attend.
  • Extensive history of injury is documented
  • Doctor assess injury and provides appropriate treatment.
  • Referrals for imaging, pathology or allied health are offered if required.
  • Certificate of capacity is provided to the injured worker, where possible light duties will be provided to avoid lost time injuries.
  • Injured Worker continues to see GP & Allied Health practitioners as required
  • Case conference can be arranged with companies or insurers as requested.
  • Certificate of capacity will be reviewed at each appointment.